PURA Wellness Studio

Client Consent, Release of Liability, and Acknowledgment of Policies.

1. Consent to Services

Client hereby voluntarily consents to receive body contouring and wellness services at PURA Wellness Studio, including but not limited to: massage therapy (manual lymphatic drainage, post-operative care, body sculpting), electrical muscle stimulation (EMS) treatments, ultrasonic cavitation, radio frequency (RF) skin tightening, fractional RF therapy, and any other non-invasive treatment modalities now or hereafter offered by Practitioner.

Client understands that the treatments are elective, cosmetic, non-surgical, and non-invasive. Client acknowledges that results are not guaranteed and that multiple sessions may be necessary to achieve optimal outcomes. Client further acknowledges that treatment outcomes may vary based on individual body composition, health status, and compliance with recommended aftercare.

2. No Guarantee of Results

Client acknowledges and agrees that Practitioner has made no representations or guarantees regarding the effectiveness or outcome of any services provided. Client understands that individual results vary and that there is no assurance of specific or measurable improvements.

3. Health Disclosure

Client certifies that they have truthfully and accurately disclosed all known medical conditions, previous surgeries, allergies, medications, implants (such as pacemakers), and other relevant health information that may impact treatment. Client agrees to update Practitioner of any changes to their medical history prior to receiving additional treatments.

Client understands that certain conditions, including but not limited to pregnancy, breastfeeding, active cancer treatment, infections, unmanaged chronic illnesses, or presence of medical implants, may contraindicate or restrict available treatments.

4. Treatment Refusal

PURA Wellness Studio reserves the right to refuse or discontinue any treatment if it is deemed unsafe or clinically inappropriate to proceed. This decision is made solely at PURA’s professional discretion and is always in the best interest of the client’s health and safety.

If a treatment cannot be safely performed due to undisclosed contraindications or conditions identified at the time of appointment the deposit will be forfeited. If the concern is completely outside the client’s control a credit toward a future visit may be offered at PURA’s sole discretion. This is not guaranteed and will be evaluated on a case by case basis.

. Assumption of Risk and Release of Liability

Client hereby voluntarily assumes all risks associated with the services provided, including but not limited to potential discomfort, skin irritation, temporary swelling, redness, bruising, or adverse reactions. Client agrees to release, indemnify, and hold harmless PURA Wellness Studio, its owners, practitioners, employees, agents, affiliates, successors, and assigns from any and all claims, demands, damages, actions, or causes of action arising out of or connected with services rendered or injuries sustained, whether known or unknown.

5. Photos, Videos, and Marketing Consent

*Photos may or may not be taken*

Client consents to the taking of photographs and/or videos before, during, and after treatments for the purpose of tracking progress, client records, or marketing and promotional purposes (including but not limited to website, social media, advertisements).

Client understands that identifying information will be kept confidential unless express written consent is provided.

Client may opt out of marketing use of images by submitting a request in writing to Practitioner.

6. Booking Fee/Retainer

A booking fee (labeled as a “deposit” at checkout by our booking system) is required to secure all appointments and is applied toward your service total.

This booking fee is a non-refundable retainer that compensates PURA Wellness Studio for reserving your appointment time and declining other potential bookings.

This fee is not a deposit for future services, but a payment for time reserved.

With 48+ hours notice, the retainer will remain on file as a credit and may be applied toward a future appointment or automatically transferred when rescheduling online.

Cancellations made within less than 48 hours, as well as no-shows, will result in forfeiture of the retainer.

Retainers are non-refundable and cannot be returned to the original form of payment.

7. Cancellations & Rescheduling

We understand life happens. We ask for at least 48 hours notice for all cancellations or rescheduling so we can offer your spot to another client. To cancel or reschedule open your booking confirmation email and click Manage Booking or log in at purawellnessstudio.com and go to My Bookings. Changes via text, DM, or phone are not valid and will not be processed.

∙ Cancellations with 48+ hours notice — deposit kept on file as credit toward your next appointment

∙ Cancellations within 48 hours — deposit fully forfeited, no exceptions

∙ No-shows and missed appointments — deposit fully forfeited, no exceptions

In the case of same-day illness one courtesy reschedule per client may be granted at PURA’s sole discretion. This is not guaranteed, is offered once per client, and will not be granted within 2 weeks of any package expiration.

8. Late Arrivals

Please arrive on time to receive your full treatment. Sessions begin and end at their scheduled time and cannot run over into the next client’s appointment.

∙ For 30-minute appointments arrivals 10+ minutes late will be considered a no-show

∙ For 60+ minute appointments arrivals 25+ minutes late will be considered a no-show

Deposit will be forfeited in all no-show cases. We appreciate your understanding as this allows us to serve every client at the highest level.

9. Payment Terms and Packages

All sales are final. No refunds shall be issued for services rendered, packages purchased, deposits paid, or missed appointments. A valid credit or debit card must be provided and stored securely at the time of booking.

All packages are non-refundable and non-transferable. The discounted rate applied to packages is granted based on commitment to the full series only and is not applicable to individual sessions. No refunds will be issued under any circumstance including after the first or any subsequent session has been used.

Each package carries a fixed expiration date from the date of purchase. Once expired all remaining sessions are permanently forfeited with no refund, credit, rollover, or extension granted. PURA Wellness Studio will not negotiate expiration terms after purchase under any circumstance.

∙ One courtesy reschedule for same-day illness per package may be granted at PURA’s sole discretion — not valid within 2 weeks of expiration

∙ Cancellations with 48+ hours notice are returned to your package

∙ Late cancellations, no-shows, and missed sessions are permanently forfeited with no credit or replacement granted

∙ Packages may only be used by the purchasing client and may not be shared, gifted, or transferred to any other person.

10. Chargebacks and Disputes

Client agrees not to initiate chargebacks or credit card disputes for services rendered, missed appointments, late cancellation fees, or prepaid packages. Any grievances must be communicated in writing to PURA Wellness Studio for review and potential resolution. Client acknowledges that initiating a chargeback without following this procedure constitutes a breach of this Agreement.

8. Entire Agreement

This document constitutes the entire agreement between the parties. No oral statements or prior written material not specifically incorporated herein shall be of any force and effect. If any provision of this Agreement is held to be invalid or unenforceable, the remainder of the Agreement shall remain in full force and effect.

By clicking the check box and signing below, Client acknowledges that they have read, understood, and voluntarily agreed to all of the terms, conditions, and policies set forth in this Agreement.